1. Information We Collect

When you use ITSVA Meals we collect the contact details you provide (name, email, phone, delivery address), order history, and payment information processed through our PCI-compliant payment provider. We also receive device, browser, and basic usage analytics through standard web tooling.

2. How We Use Your Information

We use your data to fulfill orders, communicate about your delivery, provide customer support, and improve the Service. With your opt-in consent we may also send promotional messages about new menus, member offers, and seasonal sales — you can unsubscribe anytime from any marketing email or by replying STOP to any SMS.

3. Sharing With Third Parties

We share data with vetted operational partners (delivery couriers, payment processors, email/SMS providers, fraud-prevention vendors) strictly to deliver the Service. We do not sell your personal information. See Do Not Sell or Share My Personal Information for California residents' specific rights.

4. Data Retention

We retain order and account data while your account is active and for a reasonable period afterward to handle taxes, refunds, and disputes (typically up to 7 years for transactional records). Marketing preference records are kept until you withdraw consent.

5. Your Rights

Depending on your jurisdiction (US, EU, etc.) you may have the right to access, correct, delete, or export your personal data, and to opt out of marketing or targeted advertising. Email privacy@itsva.com to exercise any of these rights — we'll respond within 30 days.

6. Cookies & Analytics

We use first-party cookies and Firebase Analytics to understand site usage and remember your preferences. You can disable cookies in your browser; some features may not work as expected without them.

7. Children

ITSVA Meals is not directed at children under 13. We do not knowingly collect personal data from minors. If you believe we have, contact us and we will delete it promptly.

8. Contact

Questions about this policy? Email privacy@itsva.com or write to: ITSVA Food Co. LLC, Costa Mesa, CA 92626.